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Privacy Policy

At SJW Group ("SJWG," "we," "us" or "our" refers to SJW Group and its subsidiaries), we believe it is important to protect the privacy of our customers and guests. The following discloses our information gathering and dissemination practices for the website(s) located at or any successor site(s) (collectively the "Website"). SJWG reserves the right to change this policy at any time by posting a new privacy statement at this location. Therefore, you are responsible for periodically checking this privacy statement for changes. Your use of the Website is governed at all times by San Jose Water Company’s Terms of Use. For California residents, please go to the San Jose Water Privacy Policy and the Privacy Portal for more information on your California privacy rights. 

1. Collected Information and Usage:

SJWG collects and uses information you provide to us or that we learn from your use of the Website. We do not sell your personal information to others, nor do we share your personal information with third parties for their direct marketing purposes. In the event we do so in the future, we will not disclose any of your personal information to third parties for third parties’ direct marketing purposes unless you consent to such disclosure. We may share your personal information with others where it is necessary to complete a transaction, respond to an inquiry you submitted, or enforce our Terms of Use. SJWG collects and uses personal information from you in the following ways:

Personal Information You Submit to SJWG:

We do not obtain personal information about you when you visit our Website unless you choose voluntarily to provide such information. If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and email address). The personal information provided enables you to access our various services offered on the Website and helps SJWG to deliver better customer service. We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about SJWG and its services. Subject to certain nondisclosure obligations that we have pursuant to the rules and regulations of the California Public Utilities Commission, we may disclose pertinent information to certain sanitation utilities or to certain energy utilities. We may also disclose such information to debt collection agencies.

Unless otherwise provided herein, we will not disclose your personal information to third parties without your written consent (which may be obtained electronically, such as by email or click-to-accept), unless we reasonably believe the disclosure is essential to SJWG's business or to provide services to you, including but not limited to where such
disclosure is necessary to (i) comply with applicable law or legal processes, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, or (iv) resolve disputes.

Automatically Collected Information:

SJWG automatically receives certain types of information whenever you interact with SJWG or use our services, such as your internet protocol address and browser type. While we collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this information to (i) diagnose Website technical problems, (ii) facilitate your use of the Website, or (iii) track aggregate traffic patterns throughout the Website.

We may also use third party service providers in order to analyze automatically collected information to help us better understand our users’ needs and experience and to build, optimize and maintain our service with user feedback.


Cookies are text files that are placed on your hard drive by a website when you visit that website. Cookies identify your computer and record your preferences and other data about your visit to that site so that when you return to the site, the site knows who you are and can personalize your visit. SJWG may use cookies in general to collect information to determine how to improve our services by seeing which areas, features and services are most popular; to personalize the Website and make recommendations, as well as to improve the site experience; and to complete transactions you have requested.  We may also use third party service providers to help us analyze this information.

Do Not Track Signals:

“Do Not Track” signals are used by some web browsers to attempt to limit tracking related to your visit to a website. We take no action in response to Do Not Track signals, headers or other similar mechanisms.

2. Children's Privacy:

Children under 13 should not send any information about themselves to SJWG. If we learn that a child under 13 submits information through any part of the Website, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

3. Links to Third Party and Co-Branded Websites:

The Website may contain links to third party websites. Please be aware that SJWG is not responsible for and cannot control the information displayed on or privacy practices of these other sites. We encourage you to read the privacy policies for these other websites, as they may differ from ours.

4. Contact SJWG:

If you have any questions or concerns regarding SJWG's privacy policy, or would like to review or request a change to the personal information that you have provided, please contact us at

Effective July 9, 2020